Track signature reminders, and manage withdrawals
Withdrawing pending contracts and tracking signature reminders requires specific access. To manage a pending contract or withdraw it, you must be the contract creator or have been granted “Full access” permissions.
Automated signature reminders
If one of your contracts is still not fully signed, automated email reminders will be sent to any recipient who has not yet taken action.
Reminders are automatically sent out 2, 5, 10, 20, 45, and 60 days after the initial signature request date.
These automated notifications will immediately stop once the contract is signed or when the 60-day mark has passed.
Reminders are only sent specifically to the signees who are yet to sign. Anyone who has already completed their portion of the agreement will not receive these email reminders.
This allows you to see exactly whose signature is still pending and who has viewed the contract.
How to withdraw a pending contract
If you need to stop the automated reminders immediately or make changes to the pending contract and send it for signatures again, you can withdraw it. This stops the signing process and reverts the contract back to a draft.
Open the pending contract from your Contracts view or an email notification.
Click the three-dot menu at the top of the document.
Select Edit contract from the dropdown menu.
Click Withdraw on the confirmation pop-up.
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